Cancellation policy.

We understand your time is important and trust you recognise that ours is also.

All clients will receive a reminder text 48 hours prior to their appointment. This gives you enough notice to cancel or make changes.

24-hour notice is required for us to reschedule your appointment, subject to availability.

Any cancellation within 24 hours of appointment could incur a 50% cancellation fee. A full fee maybe imposed for a “no show” or gift vouchers could be reducted to the full value of the scheduled appointment.

We reserve the right to ask for a credit card number for appointments longer than one hour or to pay a 40% deposit.

Please understand that we do not offer any CASH REFUNDS but are happy to offer an exchange or store credit if required.