Cancellation policy.

At D’OR, your appointment time is reserved especially for you.

As part of our cancellation policy, we require an 80% deposit to secure your appointment.

We completely understand that sometimes plans change. If you need to cancel or reschedule your appointment, we ask that you please contact us as soon as possible.

Cancellation & Rescheduling Fees
You can cancel or reschedule your appointment without a cancellation fee. We do ask, wherever possible, that you give us at least 72 hours’ notice so we have the opportunity to offer your appointment to another client.

Within 48 hours of your appointment
A cancellation fee of 50% of your booked appointment value will apply.

Within 24 hours of your appointment or if you do not attend
A cancellation fee of 100% of your booked appointment value will apply.

We know unexpected things can happen, so if something changes, please get in touch with us as soon as you can — communication makes all the difference.

Our appointments are carefully scheduled, and that time has been reserved specifically for you. Late cancellations can leave an appointment that we’re unable to offer to another client and can have a significant impact on your stylist’s day.

Thank you for helping us respect the time we’ve reserved especially for you and the time of our D’OR team. We really appreciate it.

A full fee may be imposed for a “no show”, or gift vouchers may be deducted to the full value of the scheduled appointment.

Please understand that we do not offer any cash refunds, but we are happy to offer an exchange or store credit if required.